Nigerian Youth Excellence in Sales and Service (NYESS) Programme
The Learning Programme Designed to Boost Skills and Organizational Capacity in Sales and Customer Service
Join a FREE Information Session on 16 May 2024, 4pm (WAT) to Learn More about NYESS
NYESS PROGRAMME OVERVIEW
The Nigerian Youth Excellence in Sales and Service (NYESS) Programme is designed by upskhill, and aims to cultivate proficiency in the fields of Customer Service and Sales for entry and early-career professionals before connecting them with employers looking to fill vacancies in these roles at their organizations.
Programme Objectives
The NYESS Programme is committed to:
Programme Structure
The programme, structured into two cohorts:
***The admission process is competitive, targeting individuals with a strong interest and potential in Customer Service and Sales. The programme involves a fee - flexible payment arrangements available.
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The Learning Journey
NYESS is a 10-week learning journey dedicated to equipping participants with essential skills, industry insights, and hands-on experience required to excel in these pivotal sectors. At the end of their journey, our graduates are expected to bring to have achieved the gained:
Comprehensive Training
Graduates would have completed a 10-week intensive programme, gaining core skills in Customer Service and Sales.
Practical Experience
Through real-world case studies and projects, they would be able to apply their learning in practical scenarios, problem-solve and think strategically.
Career-Readiness
Equipped with career support services, NYESS graduates will be well-prepared for the workforce, showcasing professionalism, effective communication, and a strong work ethic.
Skills Score
The Skills Passport a data repository on upskhilll that stores learners' Skills Score, a proprietary metric certifying graduates' competencies and performance in the programme . This provides employers with a reliable measure of graduates' capabilities.
WHY NYESS IS SUITABLE FOR YOU
Programme Benefits
Here is why you should join the NYESS Programme
Frequently Asked Questions (FAQs)
Got questions about the NYESS Programme? We’ve got answers! Whether you’re a future participant eager to upskill or an employer looking to invest in top-notch talent, our FAQs are here to help you understand everything the NYESS Programme has to offer. Dive into our commonly asked questions to get the insights you need to make an informed decision.
JOBSEEKER FAQs
The NYESS programme welcomes Nigerian youths who are at least 18 years of age and are either entry-level job seekers or early-career professionals aiming to advance their skills in sales and customer service. If you're driven and committed to professional growth in these fields, we encourage you to apply.
Participants will learn a range of skills including, but not limited to, effective communication, sales techniques, customer relationship management, problem-solving in customer service, and digital tools for sales efficiency. The curriculum is crafted to provide both theoretical knowledge and practical experience.
The NYESS programme is delivered through a mix of online learning modules, live virtual workshops, and practical case studies, enabling you to learn at your own pace while benefiting from real-time feedback and interactive sessions with industry experts.
Yes, the NYESS programme fee is 90,000 Naira. We understand that participants may require flexibility in payment, which is why we offer the option to pay in installments. Additionally, organizations looking to enroll their workforce in the programme can benefit from our discount offers. For more details on installment plans and organizational discounts, please contact the upskhill team to discuss this.
Upon completion, you’ll receive a Skills Passport, which serves as a verified record of your new competencies. You'll also have the opportunity to connect with top employers through Upskhill’s Talent Match network, which can open doors to exciting career opportunities.
EMPLOYER FAQs
By joining the NYESS Talent Match programme, your organization gains access to a pool of trained and vetted talent ready to excel in customer service and sales roles. Additionally, the programme offers the opportunity to co-design bespoke future training solutions to meet specific organizational needs.
Yes, organizations can certainly enroll their current sales and customer service teams in the NYESS programme. This is an excellent opportunity for companies to enhance the skills of their existing workforce, ensuring they are equipped with the latest techniques and knowledge to excel in their roles. Enrolling your team in our programme can lead to improved performance, higher customer satisfaction, and increased sales effectiveness. For details on how to enroll your team and the benefits it can bring to your organization, please reach out to us.
The NYESS programme includes rigorous training and evaluation, culminating in a Skills Passport for each graduate, which reflects their proficiency in relevant skills. Our curriculum is developed and delivered by industry experts, ensuring high-quality learning outcomes.
The curriculum for the current NYESS programme has been finalized and is now in the development stage, ready to deliver exceptional training in customer service and sales. However, we welcome employer input for our upcoming Excellence Programmes. If you have specific requirements or insights you believe would benefit these courses, we invite you to contact the upskhill team to discuss potential curriculum collaborations. Together, we can tailor future training to align with the unique needs of your industry and workforce.
Presently, there are no charges for employers participating in the NYESS programme. We are committed to fostering strong partnerships and providing value at this stage without any associated fees. Should there be any changes to this policy in the future, we guarantee that all organizations will be notified well in advance. Rest assured, any future changes will not affect your participation or the terms agreed upon for the current programme.
Employers who participate in the NYESS programme will receive a comprehensive brochure detailing Upskhill’s unique skills scoring system. This system quantifies the competencies and achievements of graduates, allowing you to make informed decisions when selecting potential hires. Based on this information, employers are invited to specify the range of scores that align with their hiring needs. We will then compile and share a shortlist of candidates who meet these criteria upon completion of their training. Our only requirement for employers is a commitment to providing decent jobs that adhere to or exceed the Nigerian minimum wage. This ensures fair employment practices and promotes a sustainable and supportive work environment for our graduates.
